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Refund and Returns Policy

1. General Conditions

At Shop.gtechinnovation.com, we are committed to providing quality pre-owned computers. Every computer undergoes a thorough inspection and testing process before listing. If, however, you are not satisfied with your purchase, please refer to our refund and returns policy below.

2. Returns

  • You have 14 calendar days to return a pre-owned computer from the date of delivery.
  • To be eligible for a return, the computer must be in the same condition you received it, without any additional wear or damage.
  • Original packaging and included accessories (if provided) should accompany the return.
  • Please provide the purchase receipt or proof of purchase during the return.

3. Refunds

  • Upon receiving the returned computer, we will inspect it and notify you of the status of your refund.
  • If the return is approved, we will initiate a refund to your original method of payment.
  • Refunds will be processed within 5-10 business days, depending on your card issuer’s policies.

4. Shipping

  • Return shipping costs will be the responsibility of the customer, unless the computer arrived damaged or with specifications different from the product listing.
  • If you receive a refund, the initial shipping cost will be deducted from your refund unless the error was on our part.
  • Using a trackable shipping service and purchasing shipping insurance is recommended. We can’t ensure that we will receive your returned computer otherwise.

5. Exchanges

  • Due to the unique nature of each pre-owned computer, we typically don’t offer exchanges. However, if you have specific concerns, please reach out, and we’ll do our best to accommodate your needs.

6. Defective or Misrepresented Items

  • If the computer you received is defective or not as described in our product listing, please contact us immediately.
  • We will arrange for a return, refund, or store credit, depending on your preference and product availability.
  • For such returns, we will cover the shipping costs.

7. Warranty

  • All pre-owned computers come with a 30-day warranty covering hardware malfunctions not caused by user damage.
  • Warranty does not cover software issues, accidental damage, or issues arising from modifications made by the buyer.

8. Contact Us

If you have any questions or concerns about your purchase, returns, or this policy, please contact:

G-Tech Innovation, INC
Email: [email protected]

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